Behind the Scenes in a HotelConsumers' League of New York City
History
Behind the Scenes in a Hotel
Consumers' League of New York City
Hotels -- Employees; Women -- Employment -- New York (State)
Waitresses in one hotel in New York City where board and room are
furnished received $6.92 a week. Pantry workers, who are a skilled
class, received one of the highest wage rates found for women workers in
hotels. They have, however, no access to tips. In one hotel they
received $50 a month with board and lodging, or $11.53 a week, and in
another hotel $55 a month with board and lodging, or $12.29 a week. In
two hotels kitchen workers received $30 a month whether they lived in or
out.
Tipping
Tips, or the giving of gratuities by the patrons of the hotel to workers
who serve them, is the most unstandardized part of the earnings of the
worker. Because the giving of tips depends not only on the whim of the
public but upon the general prosperity of the country and the individual
prosperity of the patron, it admits of no standardization. Tipping seems
incongruous in that, by its own definition, the function of the hotel is
service. It amounts to a direct payment by the public of a part of the
worker’s wage.
It should be remembered that tips are received by chambermaids and
waitresses only. There are large numbers of bathmaids, cleaners, pantry
and kitchen help who have no access to tips.
* * * * *
[Sidenote: The disadvantages of tipping]
The practice of tipping is defended by both workers and managers,
although it operates to the disadvantage of both. The management defends
tipping on the ground that the public wishes to tip. “He feels the
servant has given something extra and unexpected and he wants to pay
something for it—he tips.”[9] This manager indirectly admits, however,
that tipping is an imposition on the patron when he assures his guests
that no discourtesy will be shown a guest who does not tip. If managers
were candid they might admit that they wish the public to tip because it
enables them to pay their employees a lower wage rate.
Footnote 9:
Statler Service Codes. P. 7.
Patrons are frequently annoyed by the persistency of workers in
procuring tips. The guest who tips will get service at the expense of
the guest who doesn’t—maids are frank to admit this—and there is
consequently dissatisfaction of one class of guests. A guest in a hotel
has come to feel that the hotel rate is but one item in the expense of
staying there and naturally he resents it.
Public-domain text, read in full here on John Shaqi.
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