Public opinion; Public relations; Publicity; Social psychology
A client is advised to make his labor policy, the hygienic aspect of
his factory, his own personality, part of his sales campaign.
Another client is advised to exhibit his wares in a museum and school.
Still another is urged to found a scholarship in his subject at a
leading university.
Further incidents could be given here, illustrating different aspects
of the ordinary daily functions of the public relations counsel--how,
for example, the production of “Damaged Goods” in America became
the basis of the first notably successful move in this country for
overcoming the prudish refusal to appreciate and face the place of
sex in human life; or how, more recently, the desire of some great
corporations to increase their business was, through the advice of
Ivy Lee, their public relations counsel, made the basis of popular
education on the importance of brass and copper to civilization. Enough
has been cited, however, to show how little the average member of the
public knows of the real work of the public relations counsel, and
how that work impinges upon the daily life of the public in an almost
infinite number of ways.
Popular misunderstanding of the work of the public relations counsel is
easily comprehensible because of the short period of his development.
Nevertheless, the fact remains that he has become in recent years too
important a figure in American life for this ignorance to be safely or
profitably continued.
CHAPTER II
THE PUBLIC RELATIONS COUNSEL; THE INCREASED AND INCREASING IMPORTANCE
OF THE PROFESSION
The rise of the modern public relations counsel is based on the need
for and the value of his services. Perhaps the most significant
social, political and industrial fact about the present century is
the increased attention which is paid to public opinion, not only by
individuals, groups or movements that are dependent on public support
for their success, but also by men and organizations which until very
recently stood aloof from the general public and were able to say, “The
public be damned.”
The public to-day demands information and expects also to be accepted
as judge and jury in matters that have a wide public import. The
public, whether it invests its money in subway or railroad tickets,
in hotel rooms or restaurant fare, in silk or soap, is a highly
sophisticated body. It asks questions, and if the answer in word or
action is not forthcoming or satisfactory, it turns to other sources
for information or relief.
The willingness to spend thousands of dollars in obtaining
professional advice on how best to present one’s views or products to a
public is based on this fact.
Public-domain text, read in full here on John Shaqi.
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