Public opinion; Public relations; Publicity; Social psychology
Where we act on that theory we expose ourselves to
self-deception and to forms of persuasion that we cannot verify. It has
been demonstrated that we cannot rely upon intuition, conscience, or
the accidents of casual opinion if we are to deal with the world beyond
our reach.”[2]
In domestic affairs the importance of public opinion not only in
political decisions but in the daily industrial life of the nation may
be seen from numerous incidents. In the _New York Times_ of Friday,
May 20, 1922, I find almost a column article with the heading “Hoover
Prescribes Publicity for Coal.” Among the improvements in the coal
industry generally, which Mr. Hoover, according to the dispatch,
anticipates from widespread, accurate and informative publicity about
the industry itself, are the stimulation of industrial consumers
to more regular demands, the ability to forecast more reliably the
volume of demand, the ability of the consumer to “form some judgment
as to the prices he should pay for coal,” and the tendency to hold
down over-expansion in the industry by publication of the ratio of
production to capacity. Mr. Hoover concludes that really informative
publicity “would protect the great majority of operators from the
criticism that can only be properly leveled at the minority.” Not
so many years ago neither the majority nor the minority in the coal
industry would have concerned itself about public criticism of the
industry.
From coal to jewelry seems rather a long step, and yet in _The
Jeweler’s Circular_, a trade magazine, I find much comment upon the
National Jewelers’ Publicity Association. This association began with
the simple commercial ambition of acquainting the public with “the
value of jewelry merchandise for gift purposes”; now it finds itself
engaged in eliminating from the public mind in general, and from the
minds of legislators in particular, the impression that “the jewelry
business is absolutely useless and that any money spent in a jewelry
store is thrown away.”
Not so long ago it would scarcely have occurred to any one in the
jewelry industry that there was any importance to be attached to the
opinion of the public on the essential or non-essential character of
the jewelry industry. To-day, on the other hand, jewelers find it a
profitable investment to bring before the people the fact that table
silver is an essential in modern life, and that without watches “the
business and industries of the nations would be a sad chaos.” With all
the other competing interests in the world to-day, the question as to
whether the public considers the business of manufacturing and selling
jewelry essential or non-essential is a matter of the first importance
to the industry.
The best examples, of course, of the increasing importance of public
opinion to industries which until recently scarcely concerned
themselves with the existence or non-existence of a public opinion
about them, are those industries which are charged with a public
interest.
Public-domain text, read in full here on John Shaqi.
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