Public opinion; Public relations; Publicity; Social psychology
The public relations counsel is first of all a student. His field
of study is the public mind. His text books for this study are the
facts of life; the articles printed in newspapers and magazines, the
advertisements that are inserted in publications, the billboards that
line the streets, the railroads and the highways, the speeches that are
delivered in legislative chambers, the sermons issuing from pulpits,
anecdotes related in smoking rooms, the gossip of Wall Street, the
patter of the theater and the conversation of other men who, like him,
are interpreters and must listen for the clear or obscure enunciations
of the public.
He brings the talent of his intuitive understanding to the aid of his
practical and psychological tests and surveys. But he is not only a
student. He is a practitioner with a wide range of instruments and a
definite technique for their use.
First of all, there are the circumstances and events he helps to
create. After that there are the instruments by which he broadcasts
facts and ideas to the public; advertising, motion pictures, circular
letters, booklets, handbills, speeches, meetings, parades, news
articles, magazine articles and whatever other mediums there are
through which public attention is reached and influenced.
Now sensitiveness to the state of mind of the public is a difficult
thing to achieve or maintain. Any man can tell you with more or less
accuracy and clearness his own reactions on any particular issue. But
few men have the time or the interest or the training to develop a
sense of what other persons think or feel about the same issue. In his
own profession the skilled practitioner is sensitive and understanding.
The lawyer can tell what argument will appeal to court or jury. The
salesman can tell what points to stress to his prospective buyers. The
politician can tell what to emphasize to his audience, but the ability
to estimate group reactions on a large scale over a wide geographic
and psychological area is a specialized ability which must be developed
with the same painstaking self-criticism and with the same dependence
on experience that are required for the development of the clinical
sense in the doctor or surgeon.
Of course, the public relations counsel employs all those practical
means of gauging the public mind which modern advertising has developed
and uses. He employs the research campaign, the symposium, the survey
of a particular group or of a particular state of mind as a further
aid, and confirmation or modification of his own appraisals and
judgments.
Public-domain text, read in full here on John Shaqi.
Reviews
Reviews
No reviews yet
Be the first to share your thoughts on this work.
Join the Discussion
Join the discussion
Sign in to leave a comment or review.
Sign InorCreate an account