Public opinion; Public relations; Publicity; Social psychology
Czechoslovakia, during the Peace Conference, wanted to appeal to
its countrymen in America, but this group was vague and scattered
in a population that lived in many cities throughout the country.
The public relations counsel who was engaged to reach this scattered
population had, therefore, to translate his appeals so that they
might be understood logically and emotionally by the educated and the
uneducated, the urban, the rural, the laboring and the professional man.
The same problem in a quite different guise presented itself to the
public relations counsel who wanted to insure a public response to
the appeal of the Diaghileff Russian Ballet, of which the public knew
nothing. He had, therefore, to surmount the difficulties of dissimilar
geographic and artistic heritage and taste, of unwillingness to accept
novelty and of interests already firmly attached to other forms of
amusement.
Dominant groups to-day are more secure in their position than was the
most successful autocrat of several hundred years ago, because to-day
the inertia which must be overcome in order to displace these groups
is so much greater. So many persons with so many different points of
view must be reached and unified before anything effective can be
done. Unity can be secured only by finding the greatest common factor
or divisor of all the groups; and it is difficult to find one common
factor which will appeal to a large and unhomogeneous group.
A very simple and broadly appealing campaign for reaching the public
was undertaken recently by the railroads in combination. They utilized
the poster in graphic, fundamental appeal to awaken an instinct of
carefulness in regard to crossing railroad tracks. When the government
sought to reëstablish ex-service men, the public relations counsel
had to appeal vividly and quickly to employers and returned soldiers
out of the vast complexity of their interests. He selected the most
fundamental appeals of loyalty, fairness and patriotism in order to be
understood actively.
Public-domain text, read in full here on John Shaqi.
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