Public opinion; Public relations; Publicity; Social psychology
Let us assume, for example, a society divided into capital and labor.
It is apparent on slight inspection that capital is not a homogeneous
group. There is a difference in point of view and in interests between
Elbert H. Gary or John D. Rockefeller, Jr., on the one hand, and the
small shopkeeper on the other.
Occasions arise, too, upon which even in one group sharp differences
and competitive alignments take place.
In the capital group, on the tariff question, for example, the retailer
with a net income of ten thousand dollars a year is apt to take a
radically different position from the manufacturer with a similar
income. In some respects the capitalist is a consumer. In other
respects he is a worker. Many persons are at the same time workers and
capitalists. The highly paid worker who also draws income from Liberty
Bonds or from shares of stock in industrial corporations is an example
of this.
On the other hand, the so-called workers do not consist of a
homogeneous group with complete identity of interests. There may be
no difference in economic situation between manual labor and mental
labor; yet there is a traditional difference in point of view which
keeps these two groups far apart. Again, the narrower field of manual
labor, the group represented by the American Federation of Labor,
is frequently opposed in sympathies and interests to the group of
Industrial Workers of the World. Even in the American Federation of
Labor there are component units. The locomotive engineer, who belongs
to one of the great brotherhoods, has different interests from the
miner, who belongs to the United Mine Workers of America.
The farmer is in a class by himself. Yet he in turn may be a tenant
farmer or the owner of an estate or of a small patch of tillable soil.
That group so vaguely called “the public” consists of all sorts and
conditions of men, the particular kind or condition depending upon
the point of view of the individual who is making the observation or
classification. This is true likewise of great and small subdivisions
of the public.
The public relations counsel must take into account that many groups
exist, and that there is a very definite interlapping of groups.
Because of this he is enabled to utilize many types of appeal in
reaching any one group, which he sub-divides for his purposes.
Public-domain text, read in full here on John Shaqi.
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