Public opinion; Public relations; Publicity; Social psychology
Political, economic and moral judgments, as we have seen, are more
often expressions of crowd psychology and herd reaction than the result
of the calm exercise of judgment. It is difficult to believe that this
is not inevitable. Public opinion in a society consisting of millions
of persons, all of whom must somehow or other reach a working basis
with most of the others, is bound to find a level of uniformity founded
on the intelligence of the average member of society as a whole or of
the particular group to which one may belong. There is a different
set of facts on every subject for each man. Society cannot wait to
find absolute truth. It cannot weigh every issue carefully before
making a judgment. The result is that the so-called truths by which
society lives are born of compromise among conflicting desires and
of interpretation by many minds. They are accepted and intolerantly
maintained once they have been determined. In the struggle among ideas,
the only test is the one which Justice Holmes of the Supreme Court
pointed out--the power of thought to get itself accepted in the open
competition of the market.
The only way for new ideas to gain currency is through the acceptance
of them by groups. Merely individual advocacy will leave the truth
outside the general fund of knowledge and beliefs. The urge toward
suppression of minority or dissentient points of view is counteracted
in part by the work of the public relations counsel.
The standards of the public relations counsel are his own standards and
he will not accept a client whose standards do not come up to them.
While he is not called upon to judge the merits of his case any more
than a lawyer is called upon to judge his client’s case, nevertheless
he must judge the results which his work would accomplish from an
ethical point of view.
In law, the judge and jury hold the deciding balance of power. In
public opinion, the public relations counsel is judge and jury because
through his pleading of a case the public is likely to accede to his
opinion and judgment. Therefore, the public relations counsel must
maintain an intense scrutiny of his actions, avoiding the propagation
of unsocial or otherwise harmful movements or ideas.
Every public relations counsel has been confronted with the necessity
of refusing to accept clients whose cases in a law court would be
valid, but whose cases in the higher court of public opinion are
questionable.
The social value of the public relations counsel lies in the fact that
he brings to the public facts and ideas of social utility which would
not so readily gain acceptance otherwise. While he, of course, may
represent men and individuals who have already gained great acceptance
in the public mind, he may represent new ideas of value which have not
yet reached their point of largest acceptance or greatest saturation.
That in itself renders him important.
Public-domain text, read in full here on John Shaqi.
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