Guide to Hotel HousekeepingPalmer, Mary E. (Mary Elizabeth)
General
Guide to Hotel Housekeeping
Palmer, Mary E. (Mary Elizabeth)
Home economics; Hotels
A simple acquaintance is the most desirable footing with all persons,
however desiring. The unlicensed freedom that usually attends
familiarity affords but too ample scope for the indulgence of selfish
and mercenary motives on the part of the women patrons. It would be safe
to say that the housekeeper owes to all women patrons the courtesy and
consideration due one woman from another. It has been said that woman's
inhumanity to woman makes countless millions mourn. But this condition
is happily fading away; within the last decade women have been improving
in manners and morals toward each other. The housekeeper should take the
initiative, consider the "roof as an introduction" and assume a kindly
interest in the welfare of the women guests.
Politeness is the sweetener of human society and gives a charm to
everything said and done. But a housekeeper may be called on to
sacrifice her duty to her employer. In this case she must not let any
weak desire of pleasing guests make her recede one jot from any point
that reason and prudence have bid her pursue.
_Birds of Passage._
One of the most striking conditions in modern hotel life is that few
hotels retain their heads of departments any great length of time, while
the inferior working class remains in one hotel for many years, and
often for a lifetime. This significant state becomes more marked from
year to year, and the question arises: What has brought about such a
changed condition? The traveling public surely is gratified to see a
familiar face behind the desk, in the housekeeping department, and also
in the dining-room. In days past, clerks, stewards, and housekeepers,
were identified with the same hotel until a retirement from all active
life would see them replaced by others. But of late they seem to have
earned the title, "birds of passage."
Temperament creates the atmosphere of your surroundings, and if you
would remain in a fixed place, you should cultivate the respect of all,
and, if possible, their love, also. A nervous man or woman speaks in
haste and uses a sharp tone of voice over mere trifles, which, to an
ignorant mind, may have a tendency to create dislike, causing results
that may prove distinct barriers to his or her success as a manager or
housekeeper, whereas a placid man or woman could bring about the same
result with gentler tones, thereby preventing useless friction and
hatred.
_Directing and Commanding._
Heads of hotel departments should cultivate their talents for directing
and commanding. Politeness, which belongs to all persons of good
breeding and is essential in the ordinary transactions of life, is so
minutely cultivated by the heads of hotel departments as to be
conspicuous in its absence; some are not even civil, which is the very
least that one person can be to another.
Public-domain text, read in full here on John Shaqi.
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