Higher Education and Business StandardsHotchkiss, Willard E. (Willard Eugene)
Philosophy
Higher Education and Business Standards
Hotchkiss, Willard E. (Willard Eugene)
Business education; Business ethics
From different angles the same thing is true in other departments of
business, notably so in the case of advertising and sales. One of the
most obvious outside facts which affect sales, is the location and
density of the population, and yet it is a fact which frequently is
neglected. Another outside fact, which ultimately advertisers will have
to consider, is the consuming power of population. They have been very
keen to study our psychological reactions, and in doing this they have
undertaken the entire charge of the evolution of our wants. But they
have not always gone at their work from the long-time point of view.
Sometime they will have to take account of the fact that unwise
consumption impairs efficiency and depletes the purchasing power from
which advertisers must be paid.
The next step in the scientific analysis of business is to provide for
more ample analysis of facts on the outside. Weakness at this point
explains the defects in many plans for the welfare of employees, it
explains the defects in scientific management, mentioned above, and it
explains many other shortcomings in projects for increasing the
effectiveness of business.
But men who approach business from the standpoint of university
research are not free from the same danger. In their effort to orient
themselves with the business facts, they get the business point of view
and run the risk of centering attention too much on materials and
material forces. Even psychological reactions of men and women may be
analyzed from the standpoint of their mechanics, without ever going
back to those impelling motives which have their roots in the human
instincts and complex social reactions of which the men and women are a
part.
Approached from the standpoint of scientific method, the field of
conflict between different interests in business and between so-called
"good business" and "good ethics" becomes measurably narrowed. I do not
mean to give science the sole credit for achievements along this line.
More frequently advance in moral standards has been forced on unwilling
victims through legislation, public opinion, or class struggle, and
then men have discovered, as a happy surprise after the event, that
"good ethics" was profitable. But science has done something, and might
have done still more, if our efforts at scientific analysis had not
been so often underweighted on the human side. These very discoveries
of harmony between wholesome practice and good business constitute a
part of the body of fact of which a truly scientific method must take
account. When a review of all the cases in which compulsion has changed
existing methods shows an almost invariable adaptation and a tendency
toward better results after the level of competition is raised, a man
of scientific training immediately asks the question, whether a
fundamental law is not at work.
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