Higher Education and Business StandardsHotchkiss, Willard E. (Willard Eugene)
Philosophy
Higher Education and Business Standards
Hotchkiss, Willard E. (Willard Eugene)
Business education; Business ethics
Answering the second question more specifically, the manager recognized
the advertising value of a reputation for having good conditions of
employment. He had discovered no tendency for general profits to
diminish or for the rate of increase to be retarded more than
temporarily. In the absence of definite facts to the contrary he
considered it safe to assume that as soon as the business should become
adjusted to the new standards, standardization of wages upward would be
profitable for the business as a whole. He wanted to make the change
voluntarily and to commence operating successfully on the new basis in
advance of competitors.
It is scarcely possible to discuss this sort of business situation with
a progressive manager, without feeling that he does not approach
business exclusively from the standpoint of gain; in other words, to
use the phrase of Adam Smith, he is not exclusively an "economic man."
The manager of a modern business, on the contrary, is a man very much
like the rest of us, and being such a man he is first of all desirous
of conforming to whatever standards are in way of acceptance by that
part of society in which he moves. Obviously, these standards are made
up of both selfishness and altruism, with selfishness tending all the
time to become more enlightened as society advances.
As we come to distinguish more clearly between reward for service and
mere one-sided gain, there occurs a parallel change in men's motives;
they become more sensitive to social disfavor and to social esteem and
less and less willing to devote their lives to activity by which no one
but themselves is benefited. In this reaction of altruism with
enlightened selfishness there emerges in men's minds a new concept of
their own interest and a better understanding of the kind of business
policy that in the long-run brings them the greatest reward. Of course,
this does not mean that enlightened selfish interest has ceased, or
that it will ever cease, to be a motive force in business. But there is
a vast difference between selfishness untempered with other motives and
selfishness eager for the esteem of one's fellows.
Clearly it is a task of higher education to help promote response to
the more enlightened motives. The difficulty which even men of advanced
university training have in taking full account of human factors
indicates something of the nature and importance of the task. The
so-called "scientifically trained" manager tends to undervalue the
human factor of his equation. His analysis is likely to be overweighted
on the material side. When the university starts--as it is starting and
should start--to train future executives, it needs to analyze its own
problem, and take full account of the dangers against which it has to
guard. Otherwise the training itself will be overweighted on the
material side and will perpetuate the weakness that it ought to
correct.
Public-domain text, read in full here on John Shaqi.
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