Industrial Progress and Human EconomicsHartness, James
General
Industrial Progress and Human Economics
Hartness, James
Industrial efficiency; Personnel management
Our fundamental error in understanding our own kind seems to lie
in the fact that we fail to recognize that man is a creature of
habit to an extent not quite equal to that of the lower animals,
but nevertheless to a degree that positively stands in the way of
any man who tries to create or manage an industry without giving
due value to this one element.
Another way to say all this is that we must recognize experience
is necessary--experience not only for the worker but for each one
in the organization.
The effect of this characteristic of habit action is so profound
that any disturbance in a plant due to changing the position of
benches or machinery or changing the character of the work
sorely interferes with man's efficiency. On account of this
characteristic the degree to which man's energies are most
effectively employed goes in direct proportion to the degree in
which there is a minimum of changes in the character of the work.
The importance of this will be realized when we consider the
question of competition, for that, in the last analysis,
constitutes the measure of success.
Now, if we extend the plan of acquisition of special ability to
embrace men in office as well as in the workshop we have covered
the whole subject and have said nothing more than that it is
necessary for all men in the office as well as in the workshop to
have a special ability that has been acquired by experience.
If it is as simple as this, why the need of saying it? The need is
brought about by the painful fact that one of the characteristics
of habit action is to continue on without change even after the
mind has apparently recognized that a change should be made.
Success comes not from the mere _word_ knowledge of these
things, but through action.
SPECIALIZATION.
Of the many elements on which industrial development depends, the
question of specialization looms large.
Under the general term "specialization" we include all plans and
methods of work by which the scope of activity of man is
concentrated.
The highest degree of skill of artist or worker is attained by
concentration of energies to a restricted range of work. It is
through practice that the skill is acquired. The highest skill and
highest ability is attained by the degree of interested attention
and number of repetitions of a given kind of work.
Other things being equal, the practice, combined with keenness of
interest, makes the most successful man in a given profession or
work.
Repetition of operation becomes an automatic (habit) action in
which man accomplishes the most work for a given expenditure of
energy.
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