_Suggestions from the Men._--These suggestions are to be really
encouraged, and given fair consideration when made. If accepted, credit
is to be given to the man, if rejected, he is to be told why it is
not found good. It is a mistake to feel that the leader loses caste
in accepting or even listening to suggestions from his subordinates.
"Nobody can tell me how to run this job" is a narrow policy, destroying
individual initiative--and it is not true anyway. The very statement
shows that the leader does not fully know his job, for everyone is
capable of improvement, and any job is better done for the combined
interest and resourcefulness of everyone connected with it.
_Prestige._--The leader loses none of his prestige in hearing and
considering the thoughts of his subordinates. In the end the decision
is his and on that they all have to act. And it does not hurt his
leadership to have to say frankly "I don't know. I'll have to look
into that." If he finds that he has taken a wrong course, it does not
hurt even to admit frankly that he was mistaken, especially if his
action has happened to do an injustice to one of his men. Mistakes
are readily forgiven, but not meanness or injustice. Remember always
that the men admire manliness in their leader and demand justice from
him. These qualities are better than infallibility, for after all they
like to feel that you are human. And above all they will not respect a
bluffer. It is hopeless to try to bluff when you do not know. Someone
will know and expose you, and away goes the respect of your men.
_Asking Men's Opinions._--I have known successful leaders to make
it a rule to ask, whenever one of their men came to them with some
question or trouble, "What do you think about it? What would you advise
doing?" The man has generally been thinking about this for some time
before he presented it. If it is a question about the work he has
probably in mind some solution which he thinks an improvement and this
is his way of getting it considered. By thus asking his opinion you
encourage his personal interest in the general success, enlist his
co-operation, give opportunity for that self-expression which means so
much to every self-respecting man, and not least of all you gain time
for consideration of your own answer while he is presenting his. This
is often a particularly good way to handle the case of a man brought
before you for some dereliction of duty. Ask him what he would do,
if he were boss, with a man who had committed the same offense. It is
astonishing how this makes him realize the whole situation, which he
probably had not thought of before, and nine times out of ten he will
suggest a more severe punishment than you would give, and come out of
the experience a much more responsive member of the group than he was
before.
Public-domain text, read in full here on John Shaqi.
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