So this becomes another care for the leader, who must see that each new
man gets the right start if possible. You can be sure that most new men
want to make good. Encourage them along that line and try to prevent
the occurrence of anything which will switch them to the other track.
To most of them an early exhibition of your friendly personal interest
in how they are coming on will be a great help and incentive to better
work. There will be many things that they do not understand, and some
real or fancied troubles. This is your chance to establish a relation
of confidence in which they form the habit of bringing these troubles
to you for solution, instead of letting them rankle in their minds and
act as deterrents to the good impulses for work. This gives you many
opportunities for improving the group spirit and may some day be the
means of clearing up real grievances which might otherwise lead to
serious trouble.
The man's future depends largely on the start he gets, on his first
impressions of the spirit and policies of the outfit, and on the habits
he personally forms. The smarter he finds the outfit to be, the more
pride he will take in belonging to it. The closer attention he is
forced to give to the exact performance of little details the sooner
he will get the habit of doing things exactly right, and the sooner he
will become a helpful member of the team. You can teach new tricks to
new men much more easily than you can to old ones, whose well-formed
habits you must break before you can implant the new ones. New men are
a valuable asset to a live leader, for he can come nearer making them
the kind of men he wants.
_Take Time to Hear Men._--The leader must have time to listen to his
men. He must not be too busy to take up this matter or that which
anyone of them may properly bring to him for consideration. It is
easy to look important and say "I haven't got time," but each time
the leader does it he drives one more nail in the coffin of the team
spirit whose life he should really be cherishing. The chances are that
he declines the interview because he fears that he does not know the
answer. But it is far better to take that chance, make the man feel
that he was right in coming to you, and listen to his proposition,
even if in the end you have to admit that you do not know. You must
"have time," if you want the loyal co-operation of your subordinates.
I know an officer who took charge of and straightened out a tangled
organization in Paris, and the first thing he did was to tack outside
his office door, "I have got time to hear you." It is much harder to
get your subordinates to give you the frank timely expressions you
need, than it is to avoid being bothered by too many of them.
Public-domain text, read in full here on John Shaqi.
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