The busiest leader can and should so arrange his affairs and his
policy that every subordinate may know that he may personally see
the chief if the occasion warrants. In the midst of all the cares of
building the Panama Canal, General Goethals still set aside one morning
each week for his men; and among all those thousands of employees every
Jamaican and Hottentot had the comfort during the week of knowing he
could see the big boss in person on Sunday. His gang boss also knew
that the Hottentot could go to see the general, which had a salutary
effect on his methods--so in the end not so many actually went after
all. Let everyone know that anyone having troubles is to bring them
direct to you and the troubles will rapidly diminish, and your time be
well repaid in added efficiency.
_Talking to Men._--There is much for the leader to consider in the
matter of talking to his subordinates. He may not talk enough, or he
may talk too much. He must explain to all the object, organization,
and policy of any new undertaking. He thus gets better results and
saves a lot of talking later. On the other hand a reputation for
constantly "sounding off" as they say on the street and especially for
preaching, would practically ruin him. A leader should observe the rule
not to talk unless he has something worth saying, and that _nothing
is worth saying unless it is worth being listened to_. The habit of
talking without demanding the close attention of those supposed to be
interested is bad business, and makes trouble and misunderstandings
later. Yet many leaders are guilty of it, and expect to repeat their
instructions over and over before they are understood. This is partly
their fault and partly that of the listeners--but the leaders are
responsible for both. In the first place the leader must talk directly
to the point. If he has not this ability, he must self train in it,
which he may daily do to advantage, both at home and abroad. Let him
first think what he has to say, even exactly how he is going to say
it--then say it _and stop_. He will not talk as much, but it will go
farther. There are many men so unaccustomed to saying things which
really count, that they become embarrassed and confused when they find
themselves the object of close attention. Yet the leader must meet
this, for holding the close attention of the men is the second and
equally important part of his responsibility in talking successfully.
Public-domain text, read in full here on John Shaqi.
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