NetWorld! What People Are Really Doing on the Internet and What It Means to You — John Shaqi
NetWorld! What People Are Really Doing on the Internet and What It Means to YouRothman, David H.
General
NetWorld! What People Are Really Doing on the Internet and What It Means to You
Rothman, David H.
Internet
So I talked not only to the Lilienfelds but to Larry Grant, the
legendary florist himself. Many in the media were still enchanted with
the Electronic Frontier metaphor, and I remembered the old films about
Davy Crockett, the Tennessee frontiersman who loved corny jokes,
bear-wrestling tales, coonskin hats, and Crockett-friendly news
accounts—the grist for Walt Disney later on. What was next, a movie epic
with a musical tribute to “Larry Grant, king of the Net frontier”?
A market might indeed be ballooning for cyber-retailers, as the
hypesters said. But I still wondered about the present. What counted was
not all the puffery about 30 million Netfolks, many of whom can only
read electronic mail as opposed to _seeing_ roses or toy tops or other
merchandise. No, the real determinant was how often people dial up your
particular site and bought. One well-crafted Web area, which advertised
technically related goods, enjoyed just a handful of visits in six
months without a single sale. This was an issue aside from the total
amount of business done on the Net. Having talked with Mary Cronin and
others, I hadn’t any doubt about those giant commodity transactions and
all the use of the Net by Big Business to automate the paperwork of
commerce. But what about the small fry? Was the excitement about Grant
truly justified? I’ll answer those questions in the pages ahead, where
I’ll return to the Lilienfelds and to Grant, and where I’ll examine the
following:
• MCI, the phone company. It has provided thousands of miles of Net
connections and now rents out electronic storefronts on the Net. MCI
offers one of the slickest Web areas—complete with a fictitious
publishing house (now evolving into a real one) that accepts
manuscripts from real readers. _Advertising Age_ has hailed the MCI
site as “unquestionably the best Internet marketing effort to date.”
Frustratingly, however, while preparing to dispense advice on
cyberspace, MCI in early 1995 was committing some of the very mistakes
it should be telling its customers to avoid.
• Federal Express, whose Internet presence shows the potential of the
Net for business-to-business transactions, not just the consumer
variety. Ironically the people at FedEx in some ways were
demonstrating more Net savvy than MCI was at the time, even though the
Internet was more in the territory of the latter. The old values of
customer service still reigned above all else. A smaller competitor of
Federal Express, a shipper called Right-O-Way, was also making
outstanding use of the Net. In some ways it was even staying ahead of
the big boys.
• Intel, the chipmaker, which learned the hard way how good the Internet
was for spreading news of flaws in products. The Net abounds with
skeptical academics and consumerists with _fast_ typing fingers.
Public-domain text, read in full here on John Shaqi.
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