Our business civilization : $b some aspects of American cultureAdams, James Truslow
General
Our business civilization : $b some aspects of American culture
Adams, James Truslow
National characteristics, American; United States -- Civilization -- 1918-1945; United States -- Social conditions -- 1918-1932
The increased cost of living from these and other causes is
having marked effects. It is, for one thing, largely destroying
the old idea of thrift and saving in the classes with which we are
here concerned. In the first place, there is the natural human[Pg 43]
desire to possess many of the new things available for their
own sakes, and often because Mrs. Jones has them, and they
belong to the new standard. But there are more insidious
forces at work. Mass-production requires an enormous and
steady output to be profitable. There is a saturation point
for nearly every article. Fresh vegetables are eaten up in a
day or two, but clothes or cars may last several years. There
is no reason why many of the mechanical contrivances we
buy should not in themselves last many years. From the
standpoint of the producer there is always the danger that
the consumer may have enough of any particular article unless
he is made to want more. This is accomplished in several
ways in the technic which has been developed by psychologically
trained sales experts. The consumer is cleverly
induced to want an article that he had thought he could do
without or could not afford. If he has already owned one, as
an automobile, the slogan becomes that every self-respecting
family should have two. The model is changed every year
and social vanity is played upon; or an appeal is made to the
powerful motives of fear, shame, and pride. In selling many
of the mechanical contrivances a more brutal method is employed.
Manufacturers stop making essential parts so as to
require the owner to buy an entirely new and perhaps only
slightly altered model. Some years ago, for instance, I bought
at a cost of $450 a certain instrument. It was good for a
lifetime. I added steadily, as I could afford it, to the things
that were to be used with it, and without which it was useless,
until the whole investment was over $800. One day when I
went to get more, I was told they no longer made anything
for that “model,” I would have to get another and, of course,
with a condescending tone that was almost a sneer, “I must[Pg 44]
want to have the latest.” The new model, differing only
slightly from the old, cost, the salesman told me, as though it
were a trifle, $750. To accumulate the same things to go
with it that I had for the old would cost about $400 more.
My old investment was rendered worthless, and the salesman
made it evident that he had no interest in a person so cheap
that he would not casually throw away $800 and spend
$1,000 more on a toy. His company did not have the least
glimmer of an idea of responsibility toward a public out of
which it had made its money and which had made, in the
aggregate, a colossal investment in its instruments. When
other methods fail and you really have no money, the
advantages of the partial payment plan are glowingly placed
before you.
Public-domain text, read in full here on John Shaqi.
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