The Age of Big Business: A Chronicle of the Captains of IndustryHendrick, Burton Jesse
History
The Age of Big Business: A Chronicle of the Captains of Industry
Hendrick, Burton Jesse
Big business -- United States -- History; Industries -- United States -- History
The United States contains nearly all the telephones in existence, to
be exact, about seventy-five per cent. We have about ten million
telephones, while Canada, Central America, South America, Great Britain,
Europe, Asia, and Africa all combined have only about four million. In
order to make an impressive showing, however, we need not include the
backward peoples, for a comparison with the most enlightened nations
emphasizes the same point. Thus New York City has more telephones than
six European countries taken together--Austria-Hungary, Belgium, Norway,
Denmark, Italy, and the Netherlands. Chicago, with a population
of 2,000,000, has more telephones than the whole of France, with a
population of 40,000,000. Philadelphia, with 1,500,000, has more than
the Russian Empire, with 166,000,000. Boston has more telephones than
Austria-Hungary, Los Angeles more than the Netherlands, and Kansas City
more than Belgium. Several office buildings and hotels in New York City
have more instruments than the kingdoms of Greece or Bulgaria. The whole
of Great Britain and Ireland has about 650,000 telephones, which is only
about 200,000 more, than the city of New York.
Mere numbers, however, tell only half the story. It is when we compare
service that American superiority stands most manifest. The London
newspapers are constantly filled with letters abusing the English
telephone system. If these communications describe things accurately,
there is apparently no telephone vexation that the Englishman does not
have to endure. Delays in getting connections are apparently chronic.
At times it seems impossible to get connections at all, especially
from four to five in the afternoon--when the operators are taking tea.
Suburban connections, which in New York take about ninety seconds,
average half an hour in London, and many of the smaller cities have no
night service. An American thinks nothing of putting in a telephone; he
notifies his company and in a few days the instrument is installed. We
take a thing like this for granted. But there are places where a mere
telephone subscription, the privilege of having an instrument installed,
is a property right of considerable value and where the telephone
service has a "waiting list," like an exclusive club. In Japan one can
sell a telephone privilege at a good price, its value being daily quoted
on the Stock Exchange. Americans, by constantly using the telephone,
have developed what may be called a sixth sense, which enables them to
project their personalities over an almost unlimited area. In the
United States the telephone has become the one all-prevailing method of
communication. The European writes or telegraphs while the American
more frequently telephones. In this country the telephone penetrates
to places which even the mails never reach. The rural free delivery and
other forms of the mail service extend to 58,000 communities, while our
10,000,000 telephones encompass 70,000. We use this instrument for all
Public-domain text, read in full here on John Shaqi.
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