"NATIVE REACTIONS" ENUMERATED BY PROF. JAMES.--Prof. James
enumerates the "native reactions" as (1) fear, (2) love, (3)
curiosity, (4) imitation, (5) emulation, (6) ambition, (7)
pugnacity, (8) pride, (9) ownership, (10) constructiveness.[49]
These are all considered by Scientific Management. Such as might
have a harmful effect are supplanted, others are utilized.
FEAR UTILIZED BY ANCIENT MANAGERS.--The native reaction most
utilized by the first managers of armies and ancient works of
construction was that of fear. This is shown by the ancient rock
carvings, which portray what happened to those who disobeyed.[50]
FEAR STILL USED BY TRADITIONAL MANAGEMENT.--Fear of personal
bodily injury is not usual under modern Traditional Management, but
fear of less progress, less promotion, less remuneration, or of
discharge, or of other penalties for inferior effort or efficiency
is still prevalent.
FEAR TRANSFORMED UNDER SCIENTIFIC MANAGEMENT.--Under Scientific
Management the worker may still fear that he will incur a penalty,
or fail to deserve a reward, but the honest, industrious worker
experiences no such horror as the old-time fear included. This is
removed by his knowledge
1. that his task is achievable.
2. that his work will not injure his health.
3. that he may be sure of advancement with age and
experience.
4. that he is sure of the "square deal."
Thus such fear as he has, has a good and not an evil effect upon
him. It is an incentive to cooeperate willingly. Its immediate and
ultimate effects are advantageous.
LOVE, OR LOYALTY, FOSTERED BY SCIENTIFIC MANAGEMENT.--The
worker's knowledge that the management plans to maintain such
conditions as will enable him to have the four assurances enumerated
above leads to love, or loyalty, between workers and employers.[51]
Far from Scientific Management abolishing the old personal and
sympathetic relations between employers and workers, it gives
opportunities for such relations as have not existed since the days
of the guilds, and the old apprenticeship.[52]
The cooeperation upon which Scientific Management rests does away
with the traditional "warfare" between employer and workers that
made permanent friendliness almost impossible. Cooeperation induces
friendliness and loyalty of each member in the organization to all
the others.
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