RECORDS MAKE WORK SEEM WORTH WHILE.--With the feeling that his
work is recorded comes the feeling that the work is really worth
while, for even if the work itself does not last, the records of it
are such as can go on.
RECORDS GIVE INDIVIDUALS A FEELING OF PERMANENCE.--With recorded
individual output comes also the feeling of permanence, of credit
for good performance. This desire for permanence shows itself all
through the work of men in Traditional Management, for example--in
the stone cutter's art where the man who had successfully dressed
the stone from the rough block was delighted to put his own
individual mark on it, even though he knew that that mark probably
would seldom, if ever, be noticed again by anyone after the stone
was set in the wall. It is an underlying trait of the human mind
to desire this permanence of record of successful effort, and
fulfilling and utilizing this desire is a great gain of Scientific
Management.
MENTAL DEVELOPMENT OF WORKER THROUGH RECORDS.--It is not only
for his satisfaction that the worker should see his records and
realize that his work has permanence, but also for comparison of his
work not only with his own record, but with the work of others. The
value of these comparisons, not only to the management but to the
worker himself, must not be underestimated. The worker gains mental
development and physical skill by studying these comparisons.
ADVANTAGES TO WORKER OF MAKING HIS OWN RECORDS.--These
possibilities of mental development are still further increased when
the man makes his own records. This leads to closer attention, to
more interest in the work, and to a realization of the man as to
what the record really means, and what value it represents. Though
even a record that is made for him and is posted where he can see it
will probably result in a difference in his pay envelope, no such
progress is likely to occur as when the man makes his own record,
and must be conscious every moment of the time exactly where he
stands.
POSSIBILITIES OF MAKING INDIVIDUAL RECORDS.--Records of
individual efficiency are comparatively easy to make when output is
separated. But even when work must be done by gangs or teams of men,
there is provision made in Scientific Management for recording this
gang work in such a way that either the output or the efficiency, or
both, of each man shows up separately. This may be done in several
ways, such as, for example, by recording the total time of delays
avoidable and unavoidable, caused by each man, and from this
computing individual records. This method of recording is
psychologically right, because the recording of the delay will serve
as a warning to the man, and as a spur to him not to cause delay to
others again.
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