The forcefulness of the "don't" and the "never" have been
investigated by education. Undoubtedly the "do" is far stronger, but
in this particular case the command deduced from the records of
delay to others is, necessarily, in the negative form, and a study
of the psychological results proves most instructive.
BENEFITS TO MANAGERS OF INDIVIDUAL RECORDS.--The value of the
training to the foremen, to the superintendents and to the managers
higher up, who study these records, as well as to the timekeepers,
recorders and clerks in the Time and Cost Department who make the
records, is obvious. There is not only the possibility of
appreciating and rewarding the worker, and thus stimulating him to
further activity, there is also, especially in the Transitory stage,
when men are to be chosen on whom to make Time Study observations,
an excellent chance to compare various methods of doing work and
their results.
INCENTIVES WITH INDIVIDUAL RECORDS.--The greatest value of
recorded outputs is in the appreciation of the work of the
individual that becomes possible. First of all, appreciation by the
management, which to the worker must be the most important of all,
as it means to him a greater chance for promotion and for more pay.
This promotion and additional pay are amply provided for by
Scientific Management, as will be shown later in discussing
Incentives and Welfare.
Not only is the work appreciated by the management and by the
man himself, but also the work becomes possible of appreciation by
others. The form of the record as used in Scientific Management, and
as introduced early in the transitory stage, makes it possible for
many beside those working on the job, if they take the pains to
consult the records, which are best posted in a conspicuous place on
the work, to know and appreciate what the worker is doing. This can
be best illustrated, perhaps, by various methods of recording output
on contracting work,--out-of-door work.
The flag flown by the successful contestants in the athletic
contests, showing which gang or which individual has made the
largest output during the day previous, allows everyone who passes
to appreciate the attainment of that particular worker, or that
group of workers. The photographs of the "high priced men," copies
of which may be given to the workers themselves, allow the worker to
carry home a record and thus impress his family with what he has
done. Too often the family is unable by themselves to understand the
value of the worker's work, or to appreciate the effect of his home
life, food, and rest conditions upon his life work, and this entire
strong element of interest of the worker's family in his work is
often lost.
Public-domain text, read in full here on John Shaqi.
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