The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
II. _First Impression._ This mental state is the hasty generalization
resulting from the first impression of the object of attention--the
advertisement, suggestion, display of goods, or the Salesman--depending
in the last case upon the general appearance, action, manner, etc., as
interpreted in the light of experience or association. In other words,
the prospect forms a hasty general idea of the thing or person, either
favorable or unfavorable, almost instinctively and unconsciously. The
thing or person is associated or classed with others resembling it in
the experience and memory of the prospect, and the result is either a
good, bad or indifferent impression resulting from the suggestion of
association. For this reason the ad. man and the window dresser endeavor
to awaken favorable and pleasing associated memories and suggestions,
and "puts his best foot foremost." The Salesman endeavors to do the
same, and seeks to "put up a good front" in his Approach, in order to
secure this valuable favorable first impression. People are influenced
more than they will admit by these "first impressions," or suggestions,
of appearance, manner, etc., and the man who understands psychology
places great importance upon them. A favorable first impression smooths
the way for the successful awakening of the later mental states. An
unfavorable first impression, while it may be removed and remedied
later, nevertheless is a handicap which the Salesman should avoid.
(_Note_: The mental process of the purchase now passes from the stage of
_involuntary attention_, to that of attention inspired by desire and
feeling which partakes of _both the voluntary and involuntary elements_.
The first two stages of this form of attention are known as Curiosity
and Associated Interest, respectively. In some cases Curiosity precedes,
in others Associated Interest takes the lead, as we shall see. In other
cases the manifestation of the two is almost simultaneous.)
Public-domain text, read in full here on John Shaqi.
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