The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
would but cast his bread upon the waters for a few weeks by bestowing a
smile here and a smile there, or a cheerful encouraging word to this
customer and that customer, he would certainly feel better for the
giving, and they would return to him a thousand fold. If he would only
assume that he is prosperous and proceed to give his store an air of
prosperity, how much more attractive he could make his place look and
how much more inviting it would be for customers! If he would assume
that every person that entered his store was his guest, whether he made
a purchase or not, people would feel like returning to his store when
they wanted anything in his line. I could suggest a hundred ways in
which this man could employ suggestion and auto-suggestion to increase
his business, to draw friends to him, instead of driving them away, and
to make the world and himself better and happier while he lives in it."
But, you may ask, what has all this to do with psychology in
salesmanship--what has the matter of advertising, store display,
personal manner, etc., to do with salesmanship? Just this much, that all
these things are based on the same fundamental principles as is
salesmanship, and that these fundamental principles are those of
psychology. All that has been said refers to psychology--all is the
effect of psychology pure and simple. All depends upon the mental
attitude, the suggestions offered, the mental states induced, the motive
to the will--all these outward things are merely the effects of inner
mental states.
J.W. Kennedy, in "Judicious Advertising" says: "Advertising is just
salesmanship on paper; a mere money-making means of selling goods
rapidly. That 'mysterious something' is just printed persuasion and its
other name is 'selling conviction.' Conviction can be imparted at will
by those few writers who have closely studied the thought processes by
which conviction is induced. The mission of every ad. is to convert
readers into buyers." Geo. Dyers, in the same journal says: "Advertising
takes into account the sub-conscious impressions, the varying phases of
suggestion and association as received through the eye, the psychology
of the direct command,--all worth earnest consideration, and seriously
to be reckoned with, however we may balk at the terms." Seth Brown in
"Salesmanship" says: "To make advertising which will sell goods requires
development of the human part of the writer. He must realize the
different forces which command Attention, Interest, Desire and
Conviction. The buyer wants your goods because they will produce for him
some definite effect or result. It is this result that the ad. man must
keep in mind."
Public-domain text, read in full here on John Shaqi.
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