The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
"But," you may also say, "after all this 'psychology' seems to be
nothing else than what we have always known as 'human nature'--there is
nothing new about this." Exactly so! Psychology is the inner science of
human nature. Human nature depends entirely upon psychological
processes--it is bound up with the activities of the mind. The study of
human nature is the study of the minds of people. But whereas the study
of human nature, as usually conducted, is a haphazard, hit-or-miss sort
of undertaking, the study of the mind, according to the established
principles of psychology, is of the nature of the study of science, and
is pursued according to scientific methods.
Particularly in its phase of Salesmanship does the study of human nature
along the lines of psychology become a science. From the first to the
last Salesmanship is a psychological subject. Every step in the process
of a sale is a mental process. The mental attitude and mental expression
of the salesman; the mental attitude and mental impression of the
customer; the process of arousing the attention, awakening curiosity or
interest, creating desire, satisfying the reason, and moving the
will--all these are purely mental processes, and the study of them
becomes a branch of the study of psychology. The display of goods on the
counters, shelves, or windows of a store, or in the hands of the
salesman on the road, must be based upon psychological principles. The
argument of the salesman must not only be logical but must be so
arranged and worded as to arouse certain feelings or faculties within
the mind of the prospective buyer--this is psychology. And finally, the
closing of the sale, in which the object is to arouse the will of the
buyer into final favorable action--this also is psychology. From the
entrance of the salesman to the final closing of the sale, each and
every step is a psychological process. A sale is the action and reaction
of mind upon mind, according to well established psychological
principles and rules. Salesmanship is essentially a psychological
science as all must admit who will give to the subject a logical
consideration. To those who object to the term "psychology" because of
its newness and unfamiliar sound, we do not care to urge the term. Let
such cling to their old term of "human nature," remembering however that
"human nature" is essentially mental. A dead man, a man asleep or in a
trance, or an idiot, manifests no "human nature" in the sense the word
is generally used. A man must be alive, wide awake, and in possession of
his senses, before he is able to manifest "human nature," and before his
"human nature" may be appealed to according to the well known
principles. "Human nature" cannot be divorced from psychology, try as we
may.
Public-domain text, read in full here on John Shaqi.
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