The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
As far as possible, do not ask questions to which the prospect can
answer "No!" at this stage. Fence him off on this point, and dodge every
sign of a forthcoming negative. But if he does get out a "No!" or
two--do not hear him. Let his "No!" slip off like water from a duck's
back--refuse to admit it to your consciousness--deny it
mentally--refuse the evidence of your ears. This is no time for
"Noes"--go right ahead, unconscious of the words. Keep on appealing to
his Interest, in the phases of Curiosity and Associated Interest. Your
aim here is to get the prospect to the stage of Consideration. This
stage is indicated by his asking a question showing a desire to know the
particulars of your proposition. The question may show but a shade of
interest, but it marks a move in the game. It is the prospect's
answering move to your opening. It is an important psychological moment
in the game. The next move is yours!
And that move is on the plane of the Demonstration--for the stage of the
approach has now been passed.
* * * * *
Before passing on to the consideration of the stage of Demonstration, we
desire to call your attention to the following excellent advice
regarding the matter of rebuffs which are so often met with in the stage
of Approach. It is from the pen of W.C. Holman, and appeared in his
magazine "Salesmanship." Mr. Holman says: "A crack-a-jack salesman will
receive a rebuff as gracefully and easily and with as little damage to
himself as a professional baseball player will take in a red-hot liner
that a batter drives at him, and go right on playing the game as if
nothing had happened. An amateur salesman will want to quit playing, or
call the attention of the umpire to the malicious intent of the batter.
A blow that would knock the ordinary man off his pins will do nothing
more than to give a professional boxer a chance to show his agility and
win applause. If you drop a plank on a cork in the water with a
tremendous splash the cork will bob up as serenely as if nothing had
happened, and lie quietly once more on the unruffled surface of the
water. And so a clever salesman, when a smashing blow is aimed at him by
a surly prospect, will merely sidestep gracefully and continue calmly
with the prosecution of his purpose. * * * Self-control disarms all ill
natured attacks."
CHAPTER IX
THE DEMONSTRATION
Public-domain text, read in full here on John Shaqi.
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