The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
We do not for a moment wish to imply that Salesmanship is entirely
dependent upon a knowledge of psychology. There are other factors
concerned. For instance, the salesman must possess a practical knowledge
of his goods; of the seasons; of the trend of fashion in relation to his
line; of the adaptability of certain goods for certain sections. But,
waiving for the moment the point that even these are concerned with the
mind of people at the last, and admitting that they may be considered as
independent of psychology, all of these points will avail nothing if the
salesman violates the psychological principles of the sale. Give such a
man the best goods, of the best house, with a thorough knowledge of the
requirements of the trade and the goods themselves, and send him forth
to sell those goods. The result will be that his sales will fall below
the mark of a man far less well equipped in other respects but who
understands the psychology of salesmanship, either intuitively or else
by conscious acquirement.
Inasmuch as the essence of Salesmanship is the employment of the proper
psychological principles, does it not seem imperative that the salesman
should know something of the Mind of Man--the instrument upon which he
must play in plying his vocation? Should not the salesman possess the
same kind of knowledge of his instrument as does the musician, the
mechanic, the artisan, the artist? What would be thought of one who
would expect to become an expert swordsman without a knowledge of the
principles of fencing, or of one who would expect to become a boxer
without mastering the established principle of boxing? The instruments
of the salesman are his own mind and the mind of his customers. He
should acquaint himself thoroughly with both.
CHAPTER II
THE MIND OF THE SALESMAN
In the Psychology of Salesmanship there are two important elements, viz:
(1) The Mind of the Salesman; and (2) the Mind of the Buyer. The
proposition, or the goods to be sold, constitute the connecting link
between the two Minds, or the common point upon which the two Minds must
unite, blend, and come to agreement. The Sale itself is the result of
the fusion and agreement of the two Minds--the product of the action and
reaction between them. Let us now proceed to a consideration of the two
important elements, the Two Minds involved in the process of
Salesmanship.
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