Before he is gone--and he, in Macy's, is multiplied into ninety or a
hundred human units--the cleaning squads are out upon the floor, rolling
out their bin-like carts in orderly formation and proceeding upon the
debris like a miniature army. Four, five, six hours of hard work await
them. It will be midnight, perhaps later, before the store is absolutely
clean again and settled down to the monotonous presence of the watchman,
to await the arrival of another dawn.
In the meantime the Macy family is pouring forth into the side streets
through the doorways through which they entered before nine of the
morning. There is little restriction, no red-tape about their leaving.
Their brass discs--each individual and bearing the employee's
designating number--which they dropped in the morning have been returned
to them in the course of the day for use again upon the morrow.
The only formality about their leaving--if indeed it might be called a
formality--is the quick-fire inspection made by two store detectives who
stand either side of the descending file at the main employees' stair,
to see if any packages which are being carried out are lacking the
check-room stamp and visé.
These last are the store's protection against possible theft through its
inner walls. The workers who bring packages in, either in the morning or
at any later time in the progress of the day, are asked to take them to
a well-equipped check and storage room close by the lockers, where they
may regain them at night, stamped and viséd, to go out into the open
once again. Any purchases that they may make during the day follow a
similar course. It is a definite and an orderly procedure. Any other
would be indefinite and to an extent disorderly.
This is the reason why an occasional package--lacking the official stamp
and visé of the check-room--is picked up by the keen-eyed detectives
while its transporter is asked to tarry for a moment in an ante-room. In
the course of an average evening there may be a half dozen of such
outlaw packages detected. Their holders are not thieves. There is not
even the implication that they are thieves. They are simply trying to
ignore a fair and open-minded rule which the store has made, not alone
for its own protection but for the protection of every man and woman in
its employ. Such is the explanation which the assistant store manager
makes to them before he dismisses them, at just a few minutes before
six.
"We believe in explaining things," he will tell you afterwards. "For we
believe that we gain the very best service from the Macy people by not
asking them to work in the dark. If we make a rule and its rulings
sometimes puzzle them--sometimes even seem a little arbitrary,
perhaps--we tell them why we have had to make the rule and almost
invariably find them satisfied and quite content."
Public-domain text, read in full here on John Shaqi.
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