We appreciate your courtesy in calling this matter to our attention and also for the opportunity to demonstrate the upholding of our policy. A refund of nine cents in stamps is enclosed. Yours very truly, (Signed) R. H. MACY & CO. ------ Mgr. Bureau of Mail Order and Adjustment. Of course this complaint was trivial, the sum involved small, and Macy's must quickly have realized that the man who wrote the letter was not particularly serious. Yet that made no difference. The matter was adjusted; even though the process of adjustment involved a shopper's trip to Newark and considerable clerical work--in all several times the cost of the tiny bank. Yet the matter _was_ adjusted and all the toy-banks of that kind were at once reduced in price, to say nothing of a satisfied patron made for the store. There is another sort of complaint that, at times, keeps the comparison department pretty busy. Women frequently will stop at a counter in the store, examine an article and then exclaim: "Hm-m--$6.74 for that! Why, I saw the same thing today at Jinx, Bobb & Company's for $5.90." A mere passing comment which, in the old days of merchandising, might easily have been ignored. In Macy's it is not ignored. The clerk who hears this remark makes a note of it and sends through to the comparison department what is technically known as a customer's complaint. Immediate investigation is made, the prices checked up, and, if the casual shopper is right, Macy's prices are at once readjusted to the six per cent. below the competitor's charges. It has been found, however, that nearly ninety per cent. of this sort of complaints are incorrect. Two articles, in separate stores, may look so nearly alike that a casual inspection will not reveal any difference, and, therefore, competing goods must often be subjected to expert examination and even to analysis. A magnifying glass is used to count the threads in a fabric; woolens are boiled in chemical solutions to determine whether there is any adulteration; and cotton goods, such as sheets and pillow cases, are weighed, washed and weighed again to ascertain to what extent they are loaded. For Macy's is just to itself, as well as to the public.