The trail of the swinging lanterns : $b a racy, railroading review of transportation matters, methods and menCopeland, John Morison
History
The trail of the swinging lanterns : $b a racy, railroading review of transportation matters, methods and men
Copeland, John Morison
Railroads -- Canada
It has been, let us suppose, a regrettable necessity that prevented
officials from organizing the present desultory practice into a system
of at least three meetings a year when separated railway employees
and their superiors could meet and discuss subjects pertaining to
the relations existing between the company and its patrons. At such
anticipated and informal conventions every one present is urged to
express opinions. Traffic matters are viewed from different angles,
the solitary agent who thinks himself and agency discriminated
against, learns the larger reason for local inconvenience, outside
representatives obtain a “close up” inspection of the chiefs in action
and the plan, as a fixture, would become a sound, progressive measure
as well as a distinctive advantage to the _esprit de corps_ of any
transportation company’s staff.
Man is a gregarious, sociable “critter”, fond of exchanging “idears”,
an impressionable, flesh and blood individual quite like yourself, who
easily responds to straightforward, properly timed overtures of the
railway and steamship traveling fraternity, ever willing to concede
you an “even break”, or better, if merited. Collectively they are
the Central News Bureau in your line, diplomatically safeguarding
your reasonable expectations. More prospects come to light, more
new business is secured and resolved into renewals through the
agency of ticket sellers and traffic men by the gradual ingratiating
of personality than via any of the other mediums. An indiscreet,
pugnacious official who, for instance, soberly declares that only his
company’s wall map embodies all the virtues invites ridicule and gets
it.
Collaborate and hobnob with the nabob in the inner railway or warehouse
sanctum sanctorum, and the next man down, if you will: they deserve
that deference and “were poor once themselves”, but do not always
flock with the headquarters staff and entirely overlook the other boys,
nor the understudy to the traffic manager of those firms controlling
ten cars per week or ten cases a month. They see and hear unthought
of items of interest and possess long memories. Cultivate your
recollection of faces and names, for to-morrow or next season a clerk
may gravitate to “Depot or City Ticket Agent” and opportunity, with
passengers leaving to his guidance and judgment “What route should we
take” and it is to his address that advertising points the finger.
Public-domain text, read in full here on John Shaqi.
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