Behind the Scenes in a HotelConsumers' League of New York City
History
Behind the Scenes in a Hotel
Consumers' League of New York City
Hotels -- Employees; Women -- Employment -- New York (State)
The complaint of maids regarding hours of work was general. In several
hotels there had been an organized protest to the manager against a
seven-day week. In one hotel, with the help of a union, maids were
organized and the night watch was abolished. For the most part, however,
complaint took the form of individual grumbling, dissatisfaction, and
changing of jobs. One worker greeted a new worker as she came into her
bedroom sick after a night watch on a very hot night, “They work you
like dogs here, you better not stay.” “I was so tired last night I could
have cried,” said another worker. “My feet were all swollen this
morning. These night watches will kill me yet.” Many complained of sore
feet and varicose veins from continual standing. Of the seven-day week,
one young maid said, “You don’t mind so much in the winter time, but in
the summer to see everybody going off to the country and you working all
day indoors in a hot, stuffy hotel, with never a day to go anywhere or
see your family—it’s terrible.”
* * * * *
[Sidenote: Effect of long hours on efficiency]
The hotel which installed a relief night shift for chambermaids as an
economy measure, was wise. After observing the overtired, listless maids
skimp their work the day following a long night watch, one cannot but
conclude that long hours of work for women are a bad business policy.
The tired worker not only does poor work herself, but she demoralizes
the other more alert workers on the force. “Just make up the beds with
the sheets that’s on ’em. Those people aren’t going out today anyway.
Give the rooms a lick and a promise, I say. I’m tired today,” is often
heard while the maids are eating lunch. A feeling of resentment against
long hours tends to make the workers dissatisfied and careless about
their work. All feeling of responsibility for good work is diminished
accordingly. In order to mollify maids, housekeepers allow them to leave
their stations as soon as they have covered the work on their daily
shift. This makes for hastily finished work and a further unstandardized
day. It means that, instead of all maids getting a regular number of
hours off duty, clever and unscrupulous individuals steal time at the
expense of others. The effect of long hours on attendance is marked.
Maids frequently take days off without pay. Some make a practice of
turning up for Sunday work several times a month only. And after the
continued strain of some months of night watches and seven-day week
work, maids feel they “need a vacation and a change” and leave their
jobs.
* * * * *
[Sidenote: Effect of long hours on recreation]
Public-domain text, read in full here on John Shaqi.
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