_Loyalty and Initiative._--We have seen how the leader is responsible
for developing these qualities in his subordinates. He wins their
loyalty to him by gaining their admiration of the personal qualities
he displays; and their loyalty to the larger organization and the
cause, by his own example and by timely comments. He develops their
intelligent initiative by the policy and methods he employs in handling
them in their work. He constantly encourages individual effort, taking
pains to commend every display of interest, inventiveness, ingenuity,
or improvement. He keeps the group informed of what it is trying to do
as a whole, so each may understand the object of his particular part
and seek opportunity to do it better. He tells the man what to do, not
how to do it, and praises whatever shows original effort and decision.
By constructive criticism and explanation he encourages the man so
that he wants to do it better next time. In short he encourages his
men to observe, to think, to decide, and to act on their decisions. So
long as their spirit is loyal, the best results come from such service,
and he must be patient in developing these faculties.
_Development of the Men's Powers._--How natural it is to be impatient
with the man who is bungling his early efforts. How often the master
grabs the thing and does it himself rather than wait for inexperienced
hands to find the way. The parent says petulantly, "I'd rather do it
myself than see John struggling with it." The boss cares more to have
a certain thing done exactly as he would do it than he does for all
the good that might come from the developed skill and resourcefulness
of his men. Of course these are all wrong. Your way is not always
the best way. One way is often as good as another, and improvements
come out of the interested inventiveness of the worker. Your object
is to get the best efforts of your men, and good work is not done in
an atmosphere of humiliation and discouragement. You must avoid the
natural display of temper at awkwardness and the cutting remarks which
indicate that you think the man a hopeless idiot. If he really is
that you have a different problem and should avoid wasting your time
and that of the others in efforts to use him. You are developing men
and their powers. The constructive and inventive instincts thrive in
an atmosphere of encouragement, and opportunity to employ them keeps
the worker cheerfully at his task. You get a double reward from this
system of control--the satisfaction of seeing your subordinates grow in
ability under your hands, and the satisfaction of increased output or
accomplishment under your management.
Public-domain text, read in full here on John Shaqi.
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