The Old Inns of Old England, Volume 1 (of 2): A Picturesque Account of the Ancient and Storied Hostelries of Our Own CountryHarper, Charles G. (Charles George)
History
The Old Inns of Old England, Volume 1 (of 2): A Picturesque Account of the Ancient and Storied Hostelries of Our Own Country
Harper, Charles G. (Charles George)
England -- Social life and customs; Hotels -- England
exactly the same things--the same order, the same management, the same
appliances and methods. You arrive without a welcome, you leave without a
farewell. Your character is determined according to the tips you give on
parting, and an hour after you have gone your personality is forgotten.
But, above all things, Heaven save us from falling ill in the modern
hotel. No one cares for you, and no one even has the decency to make a
pretence of doing so.
Sometimes, however, if you go somewhat out of the season, and before the
rush of visitors begins, you get to a certain degree behind the scenes,
and learn a little of the heart and humanity of the management. The
chambermaid has time to have a little chat with you in the morning, and
the head waiter gives you bits of local information both interesting and
new. The manageress is not too busy for a few minutes’ gossip across the
counter which separates her from the hall, and screens her off in a
sanctuary of her own. And you may find her cheerful, chatty, kindly, and
willing to please for the mere pleasure of pleasing.
In the monster hotels of London and the great cities, while there may yet
be a “season”--a period of extra pressure and overcrowding--there is no
such slack time as the giant caravanserais of holiday resorts experience.
The pioneer of the many-storeyed, “palatial” hotels, gorgeous with marble
pavements, polished granite columns, lifts and gigantic saloons, was the
“Great Western Railway Hotel” at Paddington.[11] Since that huge pile set
the fashion, hundreds of others, huger and more magnificent, have been
built at Charing Cross, Euston, St. Pancras, Marylebone and other London
termini, with big brothers--in every way as big and well-appointed--in
provincial towns. They are the logical outcome of the times, the direct
successors of the coaching and posting inns that originally came into
existence to supply the wants, in food and lodging, of travellers set down
at the places where the coaches stopped. The final expression of the
coaching hostelry is still to be seen in London, in instructive company
with one of the largest of the railway hotels, in the Strand, where the
“Golden Cross,” built in 1832, looks upon the “Charing Cross Hotel” of
the South-Eastern Railway.
The management of a great modern hotel is no easy thing. It demands the
urbanity of an ambassador, the marketing instincts of a good housewife,
the soldier’s instinct for command, the caution of a financier, and a gift
for judging character. All these things--natural endowments, or the result
of training--must go to the making of an hotel-manager who has, perhaps, a
couple of hundred people on his staff, and hundreds of guests, many of
them unreasonable, to keep satisfied.
Public-domain text, read in full here on John Shaqi.
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